Case study · UK same-day courier
We rebuilt a courier company’s brochure website as a web app that prices jobs instantly, tracks every van live, answers every call and follows up every lead.
Concept build. Brand name and contact details changed for client privacy.
The brief
The old site asked customers to fill in a form and wait for a call-back. Same-day customers don’t wait: they want a price now, to see where the van is, and someone to answer.
So we didn’t just redesign it. We built the systems that win the job: an instant quote engine, live tracking, a 24/7 AI phone line, customer and driver apps, and automated follow-up.
The old site sent every enquiry to a contact form. Now two postcodes give an instant price range, and one tap sends the booking to the office.
Every job gets a tracking code. Customers follow the van live on a map with an arrival time, instead of ringing the office.
An AI quote desk answers every call on the first ring, day or night. It prices the job, books it and hands over to a person whenever the caller asks.
A browser app customers add to their home screen. They stay signed in, rebook in one tap and see every delivery live. No app store needed.
Drivers sign in once and tap through each job. The office sees every van on a live map, with jobs, leads, members and messages in one place.
Every quote becomes a lead that gets followed up: confirmations, reminders, review requests and win-back emails, all switchable from one screen and connected to Momento CRM.
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